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DATA THAT WE COLLECT FROM YOU AND WHY

 

When using our Services, you provide us with data, which may include your personal data. We would like to let you know about the data that we collect, why we collect it, the means we use to collect your data, how we may use or transfer your data, and how we keep it. Your rights are also explained below.

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1. Data that you actively provide to us

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Some of the data that you provide is actively and deliberately furnished by you. To register an account, you can use our registration form and enter a custom “user name”, “your email address”, and a personal “password”.

 

When you register an account

 

1. WHAT data we collect and collection methods

To use CAToM’s Services, you must create an account. As part of the registration process you will be asked to provide certain information, which may include your personal data such as your name, your email address, and other data that we may use to identify you (e.g, your contact information).  The data that you provide will be collected and stored in our system at the time of registration, or in the course of subsequent contacts that you may have with us.

 

2. WHY we collect this data

Personal data and other user information collected by CAToM is used in order to:

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1. Complete the user registration and activate your account.

2. Ensure your access to CAToM’s Services.

3. Send you email notifications about your inventory(ies), report(s) and/or follow-on Services and resources.

4. Carry out our obligations and enforce our rights arising from any contracts entered into between you and us.

5. Prevent potentially illegal activities according to our Terms of Use.

6. Screen for and prevent undesirable or abusive activities according to our Terms of Use.

7. Identify who you are:

   1. Identify the company or organization with which you are affiliated in the event that you use a company email to register your account, in order to tailor our Services offerings to meet the needs of our Clients, and of the market we serve.

   2. Detect and use your IP address in order to determine which of our Services can be provided in your area.

 

3. How we USE your data

We use your personal information for your own benefit. For example, in order to provide high-quality Services to you and to make sure our systems are functioning properly.

We will never share your personal data with any third parties unless you give us your consent, or unless it is required by law.

Sometimes we might use your personal data in a way that does not necessarily benefit you, but may be of benefit CAToM or society in general:

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1. We may use the domain section of your email address (e.g. @your-CAToM.com) to identify which companies, organizations, or educational institutions are using our Services, in order to tailor our Services offerings to meet the needs of our clients, and of the markets we serve.

2. During the time you are using our Services, we may occasionally send you messages of a promotional or informational nature. You may opt out of these communications at any time by clicking on the “unsubscribe” link in email that you receive and following the relevant unsubscribe instructions.

3. When the law requires, we may respond to legal requests or to prevent fraud. We may need to disclose information or data we hold about you. Unless prohibited by law, we will promptly notify you in the event that we receive a third party request to provide data about you that we hold.  If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond, in accordance with our Terms of Use.

 

4. HOW LONG we keep your data

1. We keep your personal data as long as you have an account with us.

2. Once you delete your account, this information will be permanently deleted from our systems.

3. If we intentionally delete your account due to a breach of our General Terms and Conditions, our Terms of Use and/or our Privacy Policy the data will be permanently deleted from our systems.

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2. When you take one of our inventories

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1. WHAT data we collect and HOW

Every time you take one of our inventories, you will provide us with data about you, which may include your personal data.

This data that you manually enter to our system will be securely saved on a temporary basis in data centers hosted by Typeform S.L. (“Storage Service Provider”), which are physically located in the EU and the United States, and which are compliant with EU data protection laws, including the GDPR.

In order to analyze the data that you provide in response to inventory questions, we may download your data, which may include personal data, from our Storage Service Provider.  Once we have downloaded your data to our local data bases, it will be immediately deleted from our Storage Service Provider systems.

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You can read more about Third Party Service Providers and their privacy policies:

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Wix: Our Website is developed and hosted on the Wix platform. You can follow this link to their privacy policy at https://support.wix.com/en/about-wix/privacy.

Typeform: We use Typeform to develop and deliver our online Inventories. You can follow this link to their privacy policy at https://admin.typeform.com/to/dwk6gt.

Stripe: We use Stripe to process online credit card transactions related to the purchase of our Services. You can follow this link to their privacy policy at https://stripe.com/us/privacy.

PayPal: We use PayPal as an alternative to Stripe to process online payments for our Services. You can follow this link to their privacy policy at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

 

 

2. WHY we collect this data

To enable us to analyze data that you provide in response to our online inventories and/or in connection with our related Services offerings.

 

3. How we USE this data

We use this data to prepare written reports, and to make recommendations for follow-on Services, which may include additional inventories and/or training exercises and counseling services.  Once your report has been provided to you, we will immediately anonymize your inventory responses in our database so that they cannot be used to identify you. We may use your anonymized inventory responses indefinitely to improve our insights, inventories and Services offerings  and as a resource for research analysis and publication.  In accordance with applicable data privacy law, including the GDPR, your current report will be deleted from our systems as soon as we receive confirmation that you have received your report. No copy of your report will be retained by us. Therefore, please make sure that you save your report securely, as we will not be able provide you with another copy.

 

4. HOW LONG we keep this data

We will maintain your personal data as long as you maintain an active account with us.  Subject to our General Terms and Conditions, Terms of Use and Privacy Policy, you may permanently delete your account at any time.

We will maintain your non-identifiable inventory responses indefinitely in anonymized and encrypted format on our secure servers.

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3. When you contact us

You can contact us through different means (e.g., using online contact forms spread across our Services).

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1. WHAT data we collect and HOW

It depends on how you contact us.

1. If you use social media, we naturally see your name or nickname, and your profile picture; and if you have shared your profile info publicly (such as your job, age, etc.) it is also visible to us. We don’t collect or save this data, as it is displayed by the social media service.

2. If you use our online contact forms, we ask for your name and contact details (e.g., telephone number, email address, etc.)

3. And, of course, what you write to us is also collected.

 

2. WHY we collect your data

Names and emails are collected to enable us to contact you more efficiently, and/or to help us locate you in our technical support system if we have a support conversation with you.

 

3. How we USE this data

1. To give you customer support, which requires us to access your information to assist you (for instance, to answer technical questions about completing an inventory or downloading a report).

2. Save records of our conversations to provide a chronological history of our interaction with you and context.

3. Transfer your technical support questions to the appropriate member of our team for resolution.

4. To create new services, features or content. We may use your feedback, feature requests, or complaints, to create and provide new services, features or content, or to fix bugs and troubleshoot product functionality.

 

4. HOW LONG we keep this data

We keep this data until you affirmatively ask us to delete it.

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4. When you pay for our Services

 

1. WHAT data we collect and HOW

When you purchase one of our paid Services, you are required to enter your payment information. This step of the payment is handled either by PayPal or Stripe (credit cards). This is based on the preferred payment method that you manually choose during the checkout process.

In our Stripe dashboard, we can see an overview of all transactions and users who have paid us, but this data does not include credit/payment card information, as that information is encrypted and securely stored in Stripe’s data centers. They only thing we may be able to see is the user’s credit/payment card type, for instance Visa, Master, or American Express.

We will not be able to “see” or “save” your payment data, since the payment is processed by Stripe or PayPal. Nobody at CAToM can see your payment details.

1. Our payment system saves your payment preference.

2. For making payments, personal information such as cardholder’s name, billing address, VAT number, and email are required and saved in our system.

 

2. WHY we collect

The payment information that we collect is used:

1. for accounting and bookkeeping purposes

2. to enable us pay tax to the right countries or states, when applicable

3. to generate and send receipts and confirmations related to payment transactions

4. to save your payment preference in case of recurring payments.

 

3. How we USE this data

1. to get an understanding of our performance and popularity in different countries

2. for accounting and bookkeeping purposes

3. to pay taxes to the appropriate authority.

 

4. HOW LONG we keep this data

According to Dutch Tax Law, Dutch companies are required to keep accounting information for a minimum of 7 years, but we may keep them for a longer period of time.

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5. Other data you deliberately share

 

1. WHAT data we collect and HOW

We may gather your personal information or data if you submit it to us in other contexts (e.g., if you provide us with a testimonial of your experience of using our Services (e.g., via direct contact, public social media posts, or review platforms).

 

2. WHY we collect this data

To contact you as necessary (e.g., to solve a reported problem or to thank you for your feedback).

 

3. How we USE this data

To showcase what our clients think and say about us.

 

4. HOW LONG we keep this data

We will keep this data until you affirmatively ask us to delete it.

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2. Data that we automatically collect about you

 

Because we sell and deliver some of our Services online, we need to know how people use our website and/or Services. We do this by using analytics and tracking tools in our website and applications.

 

1. WHAT data we collect and HOW​
 

1. Through Cookies: The cookies we use are small text files that store data made available by your web browser, such as language preference.  Cookies do not provide us with any personally identifiable information. Cookies do not harm your computer or impact your online security. You can change or block cookies in your browser settings. For more information see our Cookie Policy.

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2. WHY we collect and HOW we use this data​

 

2. Cookies: We use cookies for technical reasons such as to keep you

    logged-in to your account.

 

 

3. HOW LONG we keep this data

1. Our data in Google Analytics: is stored there as long as we have our Google Analytics account. Keep in mind that we do not have any personal data there.

2. Cookies: see Cookie Policy.

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1. Your rights to your data

 

You can:

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1. Portability of your data. Upon your request, we will provide you with a copy of the data that we maintain about you.

2. Update your account information. You can update your registration and other account information by contacting CAToM by Email.  We may, however, keep a history of your former account information for a reasonable period of time for our own internal, security and compliance purposes.

3. Erase your data. For security and privacy reasons, deleting your data will immediately remove any personal data from your previous  inventory(ies) and participation in other Services provided by CAToM. Once erased, your data cannot be recovered or restored from your account.  We do retain anonymized inventory responses from our clients as a resource for research purposes to improve our insights, inventories and Services offerings  

4. Close your account. You can close your account at any time you want by contacting CAToM by Email. Erasing your account will cause all identifiable inventory data in your account to be permanently erased. We will immediately disable your access to any other Services that require a CAToM account. If you are an owner of a CAToM subscription plan, we will immediately disable your access to any other Services that require a CAToM account. Saving your data before erasing your profile (account) is your responsibility. We do, however provide an option for exporting your data.

5. Ask us to manually delete our conversations with you via email.

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This document was last updated on March 5, 2023

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